Cancellation Policy
If you must cancel/rebook your appointment, we respectfully request at least 24 hours’ notice.
Cancellations and missed appointments without 24-hour notice will result in a charge of part or all of the service amount.
Cell Phones & Camera Policy
As a courtesy to other guests, please turn off your mobile devices prior to arrival.
Spa Voices
Fíka Spa & Wellness Retreat is a communal relaxation space. Please be considerate of others by speaking at low volume (your “spa voice”) at all times.
No Double Discounts
Sales and specials cannot be combined with other discounts, promotions and sales in effect at the time of use.
Gratuity
If you wish to leave a gratuity, you may leave cash or charge it to your credit/debit card. At the time of checkout, please notify the receptionist how much you would like to leave for the Fíka team and/or massage therapist/esthetician.
Same-Day Treatments
All discounted treatments and/or packages must be received on the same day.
For the safety and consideration of all patrons, no children are permitted unless receiving a service. When making an appointment, please let us know if you are pregnant or have any health concerns, such as high blood pressure, heart conditions or allergies. We will tailor your treatment accordingly.
Day Spa Package
When you receive 3 or more services on the same day, valued at $300 or higher, we apply a 10% discount and automatically add a 20% gratuity and disperse it to your practitioners, making your experience easier.
Group Spa Day
We love to host intimate groups of friends desiring a restorative and peaceful morning or afternoon of spa services – whether it is for a birthday, a bridal shower, or just a good excuse to catch up. Feel free to call us at 219-318-8917 to schedule or discuss options for your day together.
Massage Membership
- One 60-minute custom massage for $65, 90-minute for $95 (Swedish or Deep Tissue)
- 20% off additional services at same-day appointments.
- Birthday gifts.
- Pre-natal
- Invitations to member events.
- 15% off retail products, or take it to the power of 3—buy 2 products and get the third 25% off.
- Roll over unused massage sessions (increments of monthly fee)
- There are automatic monthly charges for membership. Cancel anytime (one week prior to auto-debit). No annual fee. Minimum 3-month commitment required.
- Membership appointments canceled within 24 hours of the scheduled time will be considered redeemed in full.
- Appointments canceled/no-shows will be considered redeemed in full
- Gift cards cannot be accepted towards the payment of a Spa Club Membership.
Call us today at (219) 318-8917 to learn more!
Non-Returnable Items
Gift cards, sale or clearance items, and opened or used personal care products
Refunds are issued to the original form of payment, unless purchased with a gift, in which case a gift card is provided
If you’ve received a skincare consultation or treatment, you can return slightly used products that didn’t work for you. You can choose another product or get a full refund in the form of a credit. However, if you haven’t had a consultation or treatment, returns are not accepted